Terms and Conditions
All of our Scottish Crest designs have been carefully researched and submitted to the Standing Council of Scottish Chiefs in Edinburgh for verification and approval.
Our goldsmiths individually make every item to your order. When you order an item, to give as a gift, you can truthfully say that you have commissioned a very special and personal piece to be made for them.
We receive many letters and emails from satisfied customers all over the World. And it always gives us great pleasure that our Crests and Crest Jewelry are so happily received. Of course, we guarantee that you will be completely satisfied with your purchases, but, in the unlikely event that you are not, you may return it to us within 30 days for a full refund.
We hope that will you enjoy your purchases and look forward to a long-term relationship with you.
Most items are sent via Air Post International and our shipping and handling charges are for this method. If a customer requests an alternative method, (such as FedEx) we will advise them of any additional costs that may be involved.
Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is produced
All deliveries must be made to a verifiable, physical street address. We do not ship to P.O. Boxes.
Important note: If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.
The Buyer is responsible for all customs fees. International rates may or may not include pickup and door-to-door delivery with customs clearance. Please consult your local Customs Office for duties, regulations, and restrictions before placing your order.
You may pay by credit card or Paypal. Paypal handles all financial transactions for Scotjewelry and is the world’s largest and most secure payment method. We never have any access to your credit card details and at checkout customers log their credit cards or other payment methods on Paypal’s own ultra secure website.
Prices and availability of products on the site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced.If you have any questions regarding payment, please contact us before placing your order!
Scotjewelry. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.Scotjewelry collects information from our users at several different points on our website:
We request information from the user on our order form when making a purchase. This information is on a certified secure site. Here, is where a customer provides their contact information, name and shipping address, credit card details. This information is used for billing and shipping purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to get in touch with the customer.
A cookie is a piece of data stored on the user's hard drive containing information about the user. We may use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analysing popular areas and products to enhance future experiences on our site.
An Internet Protocol (I.P.) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your company's local area network (LAN) or wide area network (WAN). Web servers, the powerful computers that provide web pages for viewing, automatically identify your computer by the IP address assigned to it during your session online.